Terms of service

LifeGear Center – Privacy Policy

Last Updated: 2026/07/28

At LifeGear Center we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit lifegearcenter.co.za, create an account, place an order, or otherwise interact with our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

LifeGear Center operates the online store located at lifegearcenter.co.za.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details provided at the end of this policy.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following personal information:

Identity Information

  • Full name

Contact Information

  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Payment Information

Payments are securely processed by trusted third-party payment providers.

LifeGear Center does not store your full debit or credit card details.

Order Information

  • Products purchased
  • Order history
  • Delivery information
  • Returns and exchanges

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Cookies and similar technologies

Communications

Information you provide when contacting our customer support team or submitting enquiries.

3. How We Collect Your Information

We collect personal information:

  • When you place an order.
  • When you create an account.
  • When you contact us.
  • When you subscribe to our marketing communications.
  • Through cookies and similar technologies.
  • Through trusted third-party service providers involved in operating our business.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Process payments.
  • Arrange deliveries.
  • Provide customer support.
  • Respond to enquiries.
  • Verify your identity.
  • Prevent fraud and unauthorized transactions.
  • Improve our products and services.
  • Personalise your shopping experience.
  • Send order confirmations and shipping updates.
  • Send promotional communications where you have consented or where permitted by law.
  • Comply with legal and regulatory obligations.

We process your personal information only where permitted by applicable law.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your shopping cart.
  • Save your preferences.
  • Improve website functionality.
  • Analyse website traffic.
  • Measure website performance.
  • Deliver relevant advertising.

You can control or disable cookies through your browser settings, although doing so may affect the functionality of certain parts of our website.

6. Sharing Your Personal Information

LifeGear Center does not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment service providers
  • Courier and delivery companies
  • Fraud prevention and security providers
  • Website hosting and technology providers
  • Analytics providers
  • Marketing service providers
  • Professional advisers where required
  • Government authorities where required by law

These third parties are required to process your information only for legitimate business purposes or where legally permitted.

7. International Transfers

Some of our service providers may store or process personal information outside South Africa.

Where this occurs, we take reasonable steps to ensure your personal information receives an appropriate level of protection in accordance with applicable privacy laws.

8. Data Security

LifeGear Center implements reasonable technical and organisational safeguards designed to protect your personal information against:

  • Unauthorized access
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we take reasonable precautions, no electronic transmission or storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal, tax and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Privacy Rights

Subject to POPIA and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permissible.
  • Object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request information regarding how your personal information is processed.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

We may request proof of identity before processing any request.

11. Marketing Communications

Where permitted by law, we may send promotional emails regarding products, offers and updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may still send important service-related emails regarding your orders or account.

12. Third-Party Websites

Our website may contain links to third-party websites.

LifeGear Center is not responsible for the privacy practices, security or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our products and services are intended for individuals aged 18 years or older, or minors acting with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

LifeGear Center may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or operational needs.

Any changes will be published on this page together with the updated "Last Updated" date.

Your continued use of our website after any changes have been published constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

LifeGear Center

🌐 Website: lifegearcenter.co.za

📧 Email: lifegearcenter1@gmail.com