Privacy policy

LifeGear Center – Privacy Policy

Last Updated: 2026/07/28

At LifeGear Center we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit lifegearcenter.co.za, place an order, create an account, or communicate with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

LifeGear Center operates the online store located at lifegearcenter.co.za.

2. Personal Information We Collect

Depending on how you use our website, we may collect:

Identity Information

  • Full name

Contact Information

  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Payment Information

Payments are processed securely through approved third-party payment providers.

LifeGear Center does not store your full debit or credit card details.

Order Information

  • Products purchased
  • Order history
  • Returns
  • Exchanges
  • Delivery information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies
  • Website usage information

Communications

Information you provide when contacting customer support.

3. How We Collect Your Information

We collect personal information:

  • When you place an order
  • When you create an account
  • When you contact us
  • When you subscribe to marketing emails
  • Automatically through cookies and similar technologies
  • Through approved third-party service providers

4. How We Use Your Information

Your information may be used to:

  • Process and fulfil orders
  • Deliver products
  • Process payments
  • Provide customer support
  • Verify your identity
  • Prevent fraud
  • Improve our website
  • Personalise your shopping experience
  • Respond to enquiries
  • Send order confirmations and shipping updates
  • Send promotional communications where you have consented or where permitted by law
  • Comply with legal obligations

5. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Save your preferences
  • Improve website functionality
  • Measure website performance
  • Provide analytics
  • Deliver relevant advertising

You may disable cookies through your browser settings, although doing so may affect certain website features.

6. Sharing Your Personal Information

LifeGear Center does not sell your personal information.

We may share your information only where necessary with trusted service providers, including:

  • Payment gateways
  • Courier and delivery companies
  • Fraud prevention services
  • Marketing platforms
  • Website hosting and technology providers
  • Website analytics providers
  • Professional advisers where required by law

These providers may process your personal information only for the services they perform on our behalf or as otherwise permitted by law.

7. International Data Transfers

Some of our trusted service providers may store or process your personal information outside South Africa.

Where this occurs, reasonable steps are taken to ensure that your personal information receives an appropriate level of protection in accordance with applicable privacy laws.

8. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

Information that is no longer required will be securely deleted or anonymised where appropriate.

10. Your Privacy Rights

Subject to POPIA and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request information regarding how your personal information is processed
  • Lodge a complaint with the Information Regulator of South Africa

We may request reasonable proof of identity before processing your request.

11. Marketing Communications

Where permitted by law, we may send you promotional emails regarding products, special offers and updates.

You may unsubscribe at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send service-related emails regarding your orders or account.

12. Third-Party Websites

Our website may contain links to third-party websites.

LifeGear Center is not responsible for the privacy practices, security or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our products and services are not intended for individuals under the age of 18 years without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

LifeGear Center may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Your continued use of our website after any changes have been published constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

LifeGear Center

🌐 Website: lifegearcenter.co.za

📧 Email: lifegearcenter1@gmail.com